Choice Home Warranty offers multiple plans designed to cover a wide range of appliances and systems, with its Basic plan costing $560 annually and the Total plan adding $100 more annually.
The company provides add-on coverage for items like pools and septic tanks; however, its contract terms limit liability to no more than $3,000 per item for access, diagnosis and repair services.
Costs
If you are considering purchasing a home warranty plan from Choice, be aware of their coverage limits. They do not cover pre-existing conditions and limit payout for contract items to $3,000 annually – which may not cover major repairs. Furthermore, make yourself familiar with their terms of contract including any exclusions.
Choice offers two plans that are more affordably priced than their counterparts and customers can add on optional coverage riders as needed. In addition, there is a 30-day introductory period and full refunds.
Customers can file claims by phone or online customer portal. Once submitted, Choice will contact a service provider and schedule an appointment time with them. Homeowners will pay an $85 service fee which covers technician costs – an industry standard fee though slightly higher than its competitors.
Coverage
Choice Home Warranty George Foreman provides an impressive array of plans and add-on coverage options, the cost of which varies based on location. Therefore, it is crucial that homeowners research these fees before making a final decision.
Choice Home Warranty will dispatch a local contractor to inspect and assess the appliance or system that needs attention, then make a cash payment equal to its estimated replacement cost.
Typical of most home warranties, the company does not cover termite infestation or mold removal. Furthermore, their standard policies do not include water heaters or septic systems; they offer add-on plans at an additional cost; additionally they offer money-back guarantees on any service fees should an issue arise with repairs performed by them.
Claims process
Choice Home Warranty provides competitively priced plans and add-on coverage add-ons that reflect industry norms, with an easy online quote process that asks customers for their name, contact number, address, property type and property type before providing pricing options.
After filing a service request with CHW, one of their technicians conducts an initial home visit and diagnostic analysis to assess the issue. At this stage, CHW may decide to repair or replace an item; in cases where repairs cost exceed replacement values, CHW offers cash compensation to compensate the homeowner for the difference.
The company prides itself on fast turnaround on service requests, with customer reviews regularly commending their responsiveness and helpfulness. Furthermore, their 24-hour customer service line provides assistance for homeowners with any inquiries; additionally customers can use the online portal of the company to file claims with status updates.
Customer service
Choice Home Warranty offers its customers round-the-clock customer service. Customers can call their dedicated service request representatives any time to file claims or ask any queries about their coverage, while they can also get a free quote online for policies they are interested in purchasing.
The company strives to connect customers with service technicians within four hours of receiving requests, with 90-day parts and labor guarantees, including replacement costs if covered items cannot be repaired within that period.
Choice Home Warranty’s plans provide coverage for appliances and systems alike; however, its add-on options are relatively limited when compared with other home warranty providers. Coverage does not extend to solar panel components, current overload or generators; however other systems such as garage door openers and air conditioning are covered as well as its $85 service fee may deter some homeowners.
